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Hundreds of stores are expected to undergo major changes, which may allow you to get groceries faster.
Coles revealed its plan to allow Australians to shop faster and easier, allowing them to order and pick up online within 90 minutes.
It also announced plans to renovate 300 service desks to free up staff to meet with people who drive to take orders and collect orders. Then, the Coles staff will load the groceries into the trunk of their car.
A Coles spokeswoman said that the retail giant now has 18 drive-through services across the country to collect online orders, including 5 in New South Wales, 9 in Queensland, 4 in Western Australia, and South Australia. 2 homes.
According to Coles’ market update, more than 400 stores will also provide same-day delivery services, and the supermarket giant said that by shortening the store order lead time by 20 million days, it provides customers with a longer product life.
related: $2 billion in transactions change shopping
The retailer also talked about opening three door-to-door liquor black shops, which means that they have no visible storefronts and can be launched further.
Although e-commerce contributed A$1 billion in sales revenue during this period, with 5.9% of supermarkets entering the field, it acknowledged that the sales of the entire group were hit by Australians working from home.
Millions of Australians choose to shop locally, but the retailer lacks neighbourhood stores and is concentrated in shopping malls and metropolitan areas, causing its market share in the second quarter of this financial year to drop to 26.4%.
In contrast, the market share in the third quarter of fiscal 2020 was 27.7%.
Coles stated that it has increased its own-brand products to account for 32% of in-store merchandise, and plans to launch tiered private-label products to reduce future shopping prices.
related: Woolworths offers new payment methods
The supermarket giant also hopes to focus on locally relevant and unique products as part of future product lines, such as partnerships with Boost, Tremila Pizza and Sushi Sushi.
According to the latest market news, last year, it launched the largest family-style light meal in its history, including its new brand Coles Kitchen, which is now worth 350 million U.S. dollars.
It also marked a significant financial investment in technology and automation for the entire group to cope with the growing demand for online orders and the introduction of a fully integrated transportation management system.
Existing click and collect drives:
Western Australia-Galleria, Balcatta, Orana, Brabham
South Australia-Parkholme, Greenacres
New South Wales-Roselands, Dubbo, Swansea, Armidale, Lismore, Narellan
Queensland-Glenvale, Robina, Toowong, Browns Plains, Chermside, Cairns Smithfield, Cairns Central
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