Coinbase creates a support phone line for account takeover

Coinbase announced a new support telephone line to provide services to customers who believe their accounts have been hacked by outside actors. Users will be able to talk to real-time support agents, who can start investigations immediately. In an industry where support tickets and email are the standard means of communication, Coinbase expects this implementation to help users save valuable time when dealing with such crises.

Coinbase also provides its customers with an additional layer of protection, including two-factor authentication, unknown device identification, and advanced hardware security keys.

Account takeover or ATO involves malicious actors gaining access and control of user accounts. They are considered a form of identity theft, where hackers impersonate the credentials of the account holder to recover passwords and login information.In most cases, these credentials are due to Previous information leak Or other types of scams, such as phishing attacks or keyloggers.

Account takeover is a huge threat in the crypto world because assets can be withdrawn almost immediately and are more difficult to track or recover than standard bank transactions.

Although phishing attacks and security vulnerabilities will continue to exist, there are many The methods users can take to prevent them.