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You can turn on this feature under the phone app Settings> Spam and Call Screen> Call Screen. From here, if you enable automatic call screening, then whenever you receive a call from a certain phone number, your phone will not ring, instead you will receive a silent notification telling you that Google is currently working Screen phone calls.
What types of phone numbers will be screened? It depends on you. Generally speaking, anyone in your contacts should be able to connect, but you can pre-screen four types of calls: spam, “possibly forged numbers” (presumably Google uses its peculiar technology to solve this problem ), the phone number to call you for the first time, private or hidden number. For each of these categories, you can choose to let them call you (see below for more on this option) or filter the calls and let Google automatically reject robot calls for you.
Depending on the number of calls you make, you should carefully weigh each of these options. Google’s system is not perfect—as mentioned above, Google has previously classified Comcast’s legitimate calls about my service as spam—even if it is working properly, you may forget that you opened it, accidentally refuse or Blocked your phone should be taken.
In my own case, I accidentally blocked the phone of an interviewee, and his phone number was not saved in my mobile phone. They had never encountered Google’s call screen before, thought they had dialed the wrong number, and then hung up. And because my phone did not ring, I missed its occurrence until it was too late for the interview. Your mileage may vary, but if you frequently make a lot of important calls, you may want to consider an alternative to using Call Screen.
Or: Manually block the phone
If you don’t want to give too much control to Google, then manual phone screening is a good choice. You do not need to perform any special actions to activate this feature. Conversely, when you receive a call, you will have an extra button. In addition to being able to answer or reject calls, you can also let Google filter calls for you.
When this happens, Google will ask the person on the other end of the phone to identify you. Then their answers will be transcribed into text for you, which you can read while reading. This feature will provide you with options for basic follow-up questions. If you think the call is not worth your time, you can press the red hang-up option, and Google will tell the other party that you have no time to end the call before.
However, you can answer the call at any time and take over from Google. You will never be trapped waiting for Google to complete a sentence, you will immediately establish contact with the person on the other end. This may be Google’s most useful calling feature because it allows you to filter out automatic calls or telemarketers. Although legitimate callers may still be confused, this feature usually explains themselves well to callers so that they understand how to interact with them and easily contact you.
Let Google wait for you
Waiting is the worst. But if the customer support hotline wants to use an automated system to let you wait until it is ready for you, why not use the same strategy yourself? Hold for Me is a feature of Google Phone, it listens to the other end of the call (it won’t listen through your microphone) and recognizes when the customer service agent answers the call, at this time it will ring to let you know you can continue call.
Just like manual call screening, this feature is very useful and not too troublesome to use. When this feature is reserved for you, a real-time transcription of whatever you say will appear on your phone. This helps to ensure that you don’t miss anything important without getting your attention. In general, it seems to be very good at figuring out when to get you back online. For example, if the automated system requires you to provide more information to continue browsing the support tree, your phone will also ring.
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