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Dissatisfaction among Gorilla’s Berlin couriers broke out in February 2021. In the freezing cold, riders in the city stated that they did not have enough equipment to safely achieve the 10-minute delivery goal on icy roads.This kind of complaint spawned Gorilla Worker Collective, An organization that organizes riders to solve a range of other problems, from accidents caused by damaged electric bicycles (provided by Gorilla) to luggage weight and wage issues, such as delayed or miscalculated wages. “This seems to be an exploitative system,” said Oğuz Alyanak, a German lead researcher at the Fair Work Foundation. “When I participated in the protests and started chatting with riders, I realized that there are many different levels of problems here.” A Gorillas spokesperson said that the safety of riders is a top priority, and the bikes are professionally maintained and are currently being Update its rider kit. “Just like in any large company with many employees, there are occasional payroll errors. However, these are only a small part,” the spokesperson added.
Alianak said that the gorilla presents itself in such a way that the public believes it is a substitute for the gig economy. “But when it comes to the actual work that has been done or the problems faced by the workers, there is no other choice.” Instead, it faces pressure to perform in the crowded food delivery app market, competing with companies such as Lieferando, Wolt, and Uber Eats. market share. Bernd Kasparek, a researcher at Humboldt University in Berlin who studies the work, housing and health of immigrant communities, said that this competitive atmosphere means that riders are under pressure to meet the gorilla’s 10-minute delivery goal. But the way gorillas operate also means that disgruntled riders have a natural meeting point in a local warehouse where they will go to collect orders. “People will even stay after shifts, sit in front of the warehouse, and spend time with other people,” Kasparek said. “So it’s very good for the organization.”
When the drivers started to form a working committee in June, their relationship with the management deteriorated further. A Gorillas insider who asked not to be named said that because they were not allowed to speak on behalf of the company, there was a feeling that the work council might “destroy” the company. Management fears that it will be dominated by people who insiders call “anti-commercial”, and they put forward what they call “unreasonable” demands, such as a basic hourly wage of 20 euros (22 US dollars). Yasha is a member of the Gorillas Workers Collective. He refused to disclose his surname because he did not want to jeopardize future employment opportunities. He said that the basic salary required by passengers is about 18 Euros (20 U.S. dollars). He said that this amount is “not at all Legal.” Yasha also questioned that the protesters were anti-commercial: “If the nature of the strike is anti-commercial, why should they demand hourly wages instead of [government takeover] The company’s? “
In order to make the labor committee a reality, elections must be held to choose who will become the members of the election committee. The election was held on June 3. According to the German labor law, anyone can participate except for the management and those who have the right to hire or fire.But when the headquarters staff showed up, the surrounding 50 people Was turned away, the gorilla spokesperson told capital then. “Many of the employees who came to the headquarters were rejected,” Yasha said. He added that the gorilla workers collectively asked for job descriptions of people who wanted to attend the meeting in advance so that they could disqualify people from holding management positions. “If the gorilla does this, the confusion will be reduced,” Yasha added.
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