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Lee’s famous recipe Chicken is a fast food chain in Ohio, it doesn’t seem to be an obvious frontier place artificial intelligenceBut the technology being demonstrated by the company’s drive reveals how the Covid-19 pandemic has accelerated its spread automation Enter some workplaces.
Can’t find enough workers, Chuck Cooper, CEO Lee’s Famous Chicken, Automatic voice systems are installed in many places to accept orders.The system consists of Intel And the speech recognition company Hi Auto has never failed to sell French fries or drinks to customers, which Cooper said boosted sales. In branches with a voice system, people no longer need to accept orders at the Driveway window. “It never takes sick leave,” Cooper said.
Cooper said that he believes that the strengthening of unemployment inspections has kept some potential workers away, but he expressed concern about being exposed to Coronavirus disease Difficulty in accessing childcare services due to the pandemic may also be a factor. However, he said, “We have no way to go back.”
During the pandemic, other employers are also deploying automation to replace workers.Some restaurants and supermarkets say they Can’t find enough new workers Open a new location. Many companies are keen to re-employ employees as soon as possible, but economists say that this technology will continue to exist and will replace employees in some cases.
History shows that “automation happens faster during the recession, and stick to it thereafter,” said Darong Asimoglu, An economist at the Massachusetts Institute of Technology. “Today should be twofold.” Acemoglu said the company is adopting more automation, partly because of staff shortages, but also because it can help adopt new safety measures and improve efficiency.
This is true of many meat processors, who used technology to achieve social distancing between workers at the beginning of the pandemic, said Jonathan Van Wyck, Partner of Boston Consulting Group. Now, the labor shortage that pushes up wages has prompted a processor he worked with to deploy more machines. It recently installed a camera system that uses artificial intelligence algorithms to find foreign objects, such as stray gloves in freshly cut meat; the system will replace at least one worker. “Many companies start with automated processes and realize that there are many opportunities in the digital space that are not robotics, but can change the workforce,” he said.
David authorAnother MIT economist who studies computerization and its impact on the labor market believes that the new crown virus has accelerated changes that will almost certainly eventually occur. Now they will no longer be regarded as “future” things, he said.
Robots get a lot of hype, but they are Not smart enough to replace humans In food processing plants, kitchens or restaurants.Nevertheless, large fast food chains Such as McDonald’s Before the pandemic, they were investing in tools such as order kiosks and new machines to automate more aspects of cooking.
Hudson LilleThe senior vice president of the National Restaurant Association said that Covid has undoubtedly accelerated this trend. He said that many restaurants are using technology to readjust their employees as part of a long-term move towards more use of automation.
Riehle said, “During the pandemic, more operators have increased their investment in technology” to automate specific tasks. “The most important thing is to order and pay.”
The large-scale shift to delivery and virtual kitchens triggered by the pandemic may mean that some restaurants and some customers will be more willing to use technologies that once seemed unfamiliar. Using the app to order food on a restaurant table may mean that fewer servers will eventually be required.
Other industries, including retail and hotels, have also been disrupted by the pandemic. But tracking the use of artificial intelligence throughout the economy is difficult, because in most cases, the technology cannot simply intervene for workers, and because different jobs in different industries are often automated in different ways.
Sam LansbottomBoston College professors have been studying the adoption of artificial intelligence by companies during the pandemic. Ransbotham said in a report released later this year that he and his colleagues found that the technology was widely adopted in response to the pandemic. He said that usually, this involves automating specific tasks, rather than replacing workers on a large scale.
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