Retailer announces easier, “no concerns” returns options including extended return window, curbside returns and Walmart+ return pickup from home
Offering more deals, more top gifts and even more convenience to deliver an exceptional holiday shopping experience all season long
Walmart is ready to serve its customers this holiday season, offering better value and more convenience than ever as customers start their holiday shopping. More than half of Walmart customers will start their holiday shopping research in Octoberi and Walmart is prepared to meet their needs and help them make the most of the season with an exceptional experience no matter how, when or where they want to shop.
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Walmart Doubles Down on Convenience, Value and Experience to Serve Customers This Holiday Season. (Graphic: Business Wire)
Today, the retailer is announcing price investments for even deeper savings, three new and expanded returns options, a broader assortment with more top gifts, a new community giving platform and an enhanced omnichannel shopping experience to deliver for its customers all season long.
“Saving our customers time and money is in our DNA, and I am proud of how we’ve innovated to offer exactly what our customers need this holiday – deeper savings across a broader assortment of gifts with a seamless omnichannel shopping experience,” said Tom Ward, Executive Vice President and Chief eCommerce Officer, Walmart US “We listened to our customers, and the way we’re approaching holiday this year underscores our commitment to making holiday shopping easier, affordable and more enjoyable.”
Price Investments to Deliver Even Deeper Savings All Season Long
More than 80% of customers who plan to shop at Walmart this holiday season are doing so because of Walmart’s low pricesii. And this year, families are counting on Walmart more than ever. Customers trust Walmart to consistently offer low prices, every day, and they can expect incredible prices on gifts and for their everyday shopping needs – both in stores and online – throughout the season .
Walmart is making significant price investments in key categories to ensure it can deliver amazing value for its customers during a time when they need it most. In addition, Walmart will offer thousands more Rollbacks this holiday to provide even deeper savings on the hottest gifts, including toys, home, electronics, beauty and more.
New and Expanded “No Concerns” Returns Options
Walmart is making the returns experience easier and more convenient with three new and expanded options that save customers time during the busiest season of the year and give them extra peace of mind when shopping for gifts. Starting in October, Walmart customers and Walmart+ members can take advantage of seamless new returns options, including:
- Holiday Guarantee: Customers are shopping earlier, and now Walmart guarantees they won’t have to worry about short return windows with the newly extended holiday return policy for purchases, including electronics and Marketplace items. Eligible purchases made on or after October 1 can be returned through January 31 , 2023.
- Curbside Returns: Walmart knows time is precious to its customers, and curbside returns allows customers to return items from the comfort of their vehicles while they’re picking up their weekly essentials.