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San Antonio, June 17, 2021 /PRNewswire/ – COVID-19 has affected the lives and finances of many Americans because they are looking for ways to survive and save money. As digital adoption rates soared during the pandemic, home orders, many companies were forced to serve consumers in different ways.
During this period, American Airlines Accelerate its digital roadmap As the pandemic acts as an innovation incubator, find new ways to serve its members in a rapidly evolving world. These new solutions will help ensure the safety of USAA members and ultimately save them money and time through technology and automation.
The following are some of the new and innovative solutions developed or launched by USAA during the pandemic:
Security and savings in the hands of members
Telematics
The following Member demand increases For more personalized car insurance, USAA recently announced Planned acquisition Noblr, Inc., an insurance technology company, provides its members with usage-based insurance.
In addition, USAA’s behavior-based application SafePilot will be launched in most states in 2021, enabling more members to save up to 30% on car insurance premiums through safe driving. SafePilot allows members to better control their insurance costs by creating personalized pricing and more savings opportunities. Enrollment in 2020 and 2020 has increased by more than 200% May 2021, For the third consecutive month, more than half of new policyholders have joined SafePilot. Check SafePilot eligibility here.
Wandering
USAA recently started using HOVER, an app that allows smartphones to capture external measurement data and derive a 3D model of the house from a series of images. The traditional inspection process may take several hours for a well-trained regulator, but it can be completed within a few minutes using HOVER technology. For example, aerial roof measurements may take up to four hours to receive; HOVER can provide roof measurement reports within 30 minutes. Eventually, if needed, this technology will be delivered directly to members for self-service.
Connected home: water shortage detection
Non-catastrophic water claims are the most submitted property insurance claims. USAA is working with Resideo to provide member discounts for users who use the company’s Wi-Fi leak detector at home. These devices can be installed near electrical appliances, and if a leak is detected, the user will be alerted.
New and improved services
Telematics enable automatic claimsTM value: Impact checking
In 2020, USAA announced the launch of telematics-supported automotive claims (TEACTM value). TEAC uses SafePilot to process data telematics to speed up the claims process, thereby providing a more seamless membership experience and faster claims solutions. The level of auto claims is still lower than before the pandemic, but this situation is expected to change in the coming months and new school year. Although there have been fewer minor accidents than in the past, the severity has also increased, accelerating the next phase of TEAC, namely active collision detection. USAA plans to launch a collision detection experience in the app this year.
Augmented reality comes along
In 2019, USAA completed a pilot where on-site adjusters received augmented reality (AR)-enabled glasses, allowing their managers to see what the adjusters saw and provide real-time feedback during physical inspections. In three months, the pilot saved 160 hours of travel time for four adjusters. USAA is now entering the production-level testing period, distributing 250 pairs of AR-enabled glasses to regulators.
Life insurance underwriting that supports machine learning
USAA is now using machine learning to digitize paper medical records and create summaries for applicable life insurance underwriting. This leads to a significant reduction in time; manual summarization takes up to five days, while machine learning has been reduced to one day, and accuracy has improved.
In addition, USAA continues to advance its Blockchain subrogation compensation solution With State Farm and Vehicle claims machine learning solution Improve the claims experience with Google Cloud.
To learn more about USAA, please visit www.usaa.com.
American Aviation Association
Founded in 1922 by a group of military officers, USAA is one of the leading providers of insurance, banking, investment, and retirement solutions, serving more than 13 million American military personnel, honorable service veterans and their families.Headquartered in San Antonio, USAA has offices in seven cities in the United States and three overseas locations, and has approximately 36,000 employees worldwide. Every year, the company makes donations to national and local non-profit organizations to support military families and the communities where employees live and work. For more information about USAA, please follow us on Facebook or Twitter (@USAA), or visit usaa.com.
contact: USAA Media Relations
External_communications@usaa.com
210-498-0940
American Aviation Association on Twitter: @usaa
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SOURCE American Airlines
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