Pega Named a Leader in Real-Time Interaction Management by Independent Research Firm – QNT Press Release


Pega receives top scores in current offering and strategy categories, and highest possible score in market presence category

CAMBRIDGE, Mass., May 26, 2022 /PRNewswire/ — Pegasystems Inc. (NASDAQ:PEGA), the software company that crushes business complexity, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: Real-Time Interaction Management (RTIM) report, Q2 2022(1). Pega received top scores in the current offering and strategy categories, and the highest possible score in the market presence category – as well as the highest score possible in 25 of 28 criteria.

Forrester evaluated the 14 most significant RIM providers for the report. Among the criteria, Pega received the highest possible score in customer recognition, decision arbitration, experience orchestration, measurement and optimization, integration and usability, product vision, innovation roadmap, market approach, supporting products and services, partner ecosystem, …

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