Company positioned highest for ability to execute for second year in a row
SAN FRANCISCO, Aug. 25, 2022 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service1for its ability to execute and completeness of vision. This recognition makes Genesys an eight-time Magic Quadrant Leader.
Placed highest for ability to execute, the company attributes its continued recognition to its native customer and employee experience capabilities, expansive worldwide partner and developer ecosystem, as well as a focus on furthering its digital and journey analytics capabilities.
“Today, for organizations to succeed in a hyper-competitive landscape, they must be able to quickly adapt to market trends and people’s increasing expectations. With proven digital and artificial intelligence (AI) technologies of the Genesys Cloud CX™ platform, organizations of…
