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In an interview with Adam Torres, Frank Pereira talks about how organizations around the world are saving money and retaining employees through one decisive action: offering flexible and convenient work schedules.
Listen to Frank Pereira’s full interview with Adam Torres Mission Matters Business Podcast.
How did the journey begin?
Frank Pereira, managing partner of Coleman Consulting Group, LLC, is a graduate of the U.S. Naval Academy as a nuclear engineer and surface warfare officer with numerous overseas deployments. Frank then went on to serve as director of a Naval Fire School on Treasure Island while pursuing an MBA at UC Berkeley. After eight years in the Navy, married and about to have a child, Frank decided to switch careers.
“27 years ago, I saw an ad in the newspaper asking me to be a ‘consulting engineer’. Walked in for an interview and I met our founder, Dr. Coleman. I joined the company the next day and the journey began ,” he said. “I was so convinced of our mission and approach that, a few years later, I bought this company. Since then, I’ve worked with tens of thousands of employees at hundreds of companies and changed people’s lives.”
The Art of Retaining Hourly Workers
“People spend most of their waking hours at work or doing work-related things like commuting. Nothing is more important to people than their work schedule because when we’re not at work, We pack all the important parts of our lives into small spaces.
At CCG, we understand that work schedules are more than just day-to-day rest patterns, start times or shift lengths. The timetable also includes all the rules about the time you plan to work, including vacations, overtime, sick leave, and more. It also includes processes around those rules. Do I have to cover when others are on vacation? Do I have to work overtime when someone calls in sick? These details are really important to employees.
“It’s all about how you prioritize your schedule and ensure predictability and flexibility for your workers,” he said. “Suppose you have a worker who has to pick up his daughter from school immediately after his shift ends, but today he has to work 30 minutes of overtime without prior notice. If this happens more than once, the employee may start looking elsewhere work.” At Coleman Consulting Group, we focus on designing and implementing predictable schedules that create a win-win situation for employees and the company.
Today, companies see labor attrition rates as high as 200%. “You can blame the pandemic or the attitudes of a new generation of labor for labor shortages in your supply chain, but the reality is that unless you provide workers with flexible and convenient schedules, you’re going to struggle with turnover.”
Whether it’s a customer service agent, a police officer, a coal miner or a night shift factory worker, everyone needs a schedule that makes sense for them, Frank said. He explained that you can increase employee retention by 50% simply by changing an employee’s schedule.
Three Rings
After working with hundreds of companies and hundreds of thousands of employees, Coleman Consulting Group determined that developing a scheduling solution requires consideration of three key factors: business needs, employee aspirations, and health and safety. From a business perspective, you must change your schedule if it doesn’t keep up with demand or if overtime costs skyrocket. Equally important is the need to find solutions that meet employees’ needs for flexibility and predictability. Finally, the schedule needs to comply with health and safety regulations.
Recognize the needs of shift workers
The Coleman process begins by determining the company’s range of scheduling possibilities. The CCG team interviews managers and analyzes employee and production data to understand what options are available to specific organizations. Once we understand what “works”, it’s time to understand how people “want to work.”
“One of the biggest reasons for high turnover is that workers don’t feel heard,” Frank said. “That’s why we ask employees about their preferred hours and shifts, and create meaningful choices for employees themselves. Change within an organization is difficult, and depending on the situation, difficult choices can be made. But by discussing Reasons, employees can understand why certain schedules can and cannot work for a business. Whether it’s a coal mine with restricted hours, a manufacturing plant that struggles to meet demand, or a police unit that requires 24/7 coverage, it’s critical for employees to understand why coverage Important and should have the opportunity to weigh their work. Ideal shift schedule. Supervisors and managers also need to be involved and support change.
Ultimately, a solution that fits all three circles will be a game changer for companies and employees. Typically savings of more than 10% can be achieved. After implementation, it is a normal result that the employee turnover rate is reduced by more than half.
Who does Coleman Consulting Group work with?
“If you want to reduce costs and increase retention, there is value in working with us. We have worked with private startups with only six or seven full-time employees, we have worked with larger companies with thousands of employees, such as Exxon , General Mills, General Motors, Toyota Motor Corporation, California DMV and U.S. Army Engineers.”
Success is certain when employers are open to the possibilities inherent in recalibrating their approach to scheduling, Frank explained. He recalls a brewing company with a high turnover because it needed 75% workforce coverage on weekends. “Our survey of employees shows that workers don’t mind working overtime and are willing to work weekends if there is a big break next week,” he said. “We put half of our employees on 12-hour shifts, so if they work on weekends, they can look forward to and plan for a four-day weekend next week. Employees are happy to have 180 days of vacation a year.”
While this schedule applies to day shifts, it is not feasible for night shift workers. “For night shifts, we have a schedule where for every 12-hour shift they have four or five days off to recover.” These new schedules are so effective that even today, brewery employees are eager to 12 hour shift. It is very popular and is only offered to people who have been with the company for more than 10 years.
change people’s lives
Pereira tells another story of a manufacturing customer who recalled an encounter with one of his employees after a scheduling overhaul. “Three months later, when I was visiting the warehouse, a forklift driver ran up to me and excitedly showed me pictures of his kids. He finally had time to take them fishing.” Stories like these are Frank The reason for being at CCG for over 27 years.
Pereira noted that such encounters with past clients are not uncommon. “This engagement reflects that changing schedules can not only make a company profit by maximizing productivity, but more importantly, proper scheduling can change people’s lives,” he said. Change can be hard, but it can be very rewarding when employees thank us a few months later for giving them a better schedule.
What’s your next step?
We continue to look for new concepts and schedules that provide flexibility and predictability to the workforce. Coleman Consulting Group is currently designing a work model for manufacturing companies in which employees can perform registered shifts in addition to traditional scheduled shifts. With job coverage rules, employees can choose to sign up for jobs when they want. Talk about win-win!
To learn more about Coleman Consulting Group, visit coleman-consulting.com Or call 888-823-0810. Follow us on LinkedIn and Facebook @colemanconsulting
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Issue number: 137652
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