DUBLIN, Oct. 21, 2022 /PRNewswire/ — The “Benchmarking for 2022: Understanding the IVD User Experience” report has been added to ResearchAndMarkets.com’s offering.
The analyst conducted a 2022 survey of laboratory instrument users in the United States, Canada and Europe (included in respondents are lab managers, lab directors, clinical coordinators, lab scientists, lab technicians, lab technologists, medical directors and others). This report is based on the results of that survey and includes customer experience questions related to COVID-19.
Customer experience in the clinical diagnostics industry is increasingly a target for improving overall customer satisfaction and a potential opportunity for differentiation beyond product performance, service plans, and price. This report is an essential tool to learn how the in vitro diagnostics industry is seen from the point of view of their customers.
Get the edge by learning what your customers think of your product, your brand, your marketing, your presentation and your service.
In this report, clinical diagnostics vendors are scored based on how satisfied their customers are on a wide range of touchpoints. …