ClearAction Continuum announces the launch of experience leadership resources to enhance the strategic impact of customer experience on organizational flexibility – QNT Press Release


ClearAction Continuum, a training provider recognized by the Customer Experience Professional Association (CXPA), today launched a set of experience leadership skills development resources to influence organizational flexibility. In the ongoing pandemic era, the situation of organizational stakeholders is constantly changing, rewarding the most flexible companies with higher retention and lifetime value of customers, employees, and partners. The new experiential leadership resources are designed for boards and executives, as well as teams in marketing, customer success, customer experience, and employee experience.

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Experience value exchange is an experience leadership skill community for marketing, customer success, customer service, customer experience, employee experience, and partner experience teams. Understand how to promote accountability (consistent with intent + respect for interdependence), consistency (lifetime value mentality + consistent motivation), and organizational agility (corporate use of insight + customer-centric actions). These skills bridge the gap between promise and delivery to employees, partners, and customers, making your company more profitable, flexible, and popular. (Illustration: Business Wire)

“Experiential leadership courses are absolutely necessary-especially when we face the challenges of post-Covid’New Now’,” said Victoria Matthews, a certified customer experience expert based in Europe. Similarly, …

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