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- A fully integrated solution for parts delivery further enhances responsiveness and complements Bombardier’s extensive parts network
- Bombardier can now access the aircraft network to distribute parts to customers worldwide
- Enhanced parts delivery capabilities complement Bombardier’s rapidly growing customer service network, which is currently expanding by more than 50%
Montreal (Montreal), May 18, 2021-Bombardier today announced a partnership with Sterling Global Aviation Logistics, a global leader in air transportation and logistics, to enhance its customers’ parts distribution worldwide. Through this cooperation, Bombardier has access to a network of aircraft on five continents. In the event of an aircraft on land (AOG), the network can quickly and efficiently deliver various parts to customers.
Andy Nureddin, vice president of customer support, said: “Our customers deserve fast and easy AOG solutions, and our cooperation with Sterling, the global industry leader in providing AOG logistics, enables us to quickly and efficiently deliver the parts our customers need. Bombardier “We are excited to further enhance our solution portfolio, and we are proud to add this product to our approach so that we can serve our customers when and where they are needed. “
Robert Broderick, Executive Vice President of Sterling Global Aviation Logistics, said: “We are delighted to provide Bombardier’s enhanced parts delivery solution with global logistics support to its customers and are proud of our long-term strategic cooperation for more than 15 years.”
Bombardier’s customers know that they have one of the most extensive parts distribution networks in the industry, with parts facilities in North America, Europe, Asia and the Middle East, so you can fly with confidence. Bombardier’s advanced inventory management system can ship more than 350,000 parts per year, and its network-wide parts availability rate is as high as 96%, which is impressive. It can maximize the parts availability rate, 24/7 transportation and tracking. Customers who purchase parts from Bombardier can continue to benefit from a two-year parts warranty and price matching.
The enhanced parts delivery service is one of many solutions available for customers who need immediate help. Bombardier’s mobile response team has world-class AOG coverage, with 30 mobile response team trucks worldwide.In addition, customers can rely on Bombardier to provide structural repair support for its leading product family Learjet, Challenger with Worldwide aircraft. These high-quality repair solutions are available through a single point of contact at Bombardier’s Customer Response Center (CRC), which has telephone numbers +1-866-538-1247 (North America) and +1-514-855-2999 (North America) Outside).
Bombardier’s cross-functional CRC team has also received support from the most advanced tools and technologies, as well as Bombardier’s aircraft engineering expertise. Bombardier will continue to be unswervingly committed to providing customers with the industry’s most comprehensive on-site, mobile and aircraft ground resolution services.
The announcement is the latest in a series of updates aimed at enhancing Bombardier’s global customer service network and increasing its infrastructure coverage by 50%. These include the expansion of Bombardier’s network of service centers in Berlin, Miami, Bikram Hill, London, and Singapore, as well as a new service center to be established in Melbourne, Australia; new line maintenance stations (LMS) are set up in strategic locations in the United States and Europe; And new products and services provided to customers, including the next step in Bombardier’s digital transformation.
About Bombardier
Bombardier is a global leader in the aviation industry, committed to manufacturing innovative and game-changing aircraft. Our products and services provide a world-class experience and set new standards for passenger comfort, energy efficiency, reliability and safety.
Bombardier is headquartered in Montreal, Canada, and has operations in 12 countries/regions, including its production/engineering locations and customer support network. The company serves a fleet of approximately 4,900 aircraft worldwide, which is served by various multinational companies, charter and part-ownership providers, governments and private individuals.
For news and information, please visit bombardier.com Or follow us on Twitter @Bombardier.
About Sterling Global Aviation Logistics
Since 1981, Sterling Global Aviation LogisticsIt is a subsidiary of Kuehne and Nagel and has been helping aviation customers to carry out global priority transportation, so as to quickly and effectively transport valuable aircraft parts. Sterling specializes in transporting AOG aircraft parts, heavy or overweight cargo, and dangerous goods while minimizing downtime. Committed to providing global AOG logistics, Sterling stands at the forefront of innovation, providing precise, personalized service and reliability.
For more information, please visit: www.sterlingaog.aero.
Bombardier Learjet, the challenger and the world Is a registered or unregistered trademark of Bombardier Inc. or its subsidiaries.
Relevant information
Matthew Nicholls
Bombardier
+ 1-514-243-8214
matthew.nicholls@aero.bombardier.com
Relevant information
Marie Vigliarolo
Sterling Global Aviation Logistics
+ 1-718-995-3616 ext. 2207
marie_vigliarolo@qintl.com
The photos accompanying the announcement can be found at: https://www.globenewswire.com/NewsRoom/AttachmentNg/25b1ad57-3fc7-4617-b4fb-8d0997db07b3
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