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Voice and Cloud Call Center solution provider to expand its partnership with ServiceNow to deliver advanced voice-enabled experiences to IT
3CLogictoday announced the expansion of its technology partnership with ServiceNow® to include Technology Workflows. Building on its success with Customer Workflows, the collaboration will focus on complementing ServiceNow’s existing and future platform releases for ITSM with voice-enabled features and capabilities designed to deliver sophisticated experiences across both self-service and live agent interactions.
A ServiceNow Premier Technology Partner, 3CLogic has seen strong demand for its voice and SMS capabilities from ServiceNow customers seeking to complement their use of ServiceNow’s digital channels (ie: knowledge portal, email, chat, etc.). With active deployments across five continents, the integration is leveraged by major US and international brands such as Wellstar Health System, Morgan & Morgan, and Nissan. Most recently 3CLogic and ServiceNow were together selected as runner-up in Constellation Research’s annual 2021 Enterprise Awards for “Best Enterprise Software Partnership“.
While the adoption of digital channels (ie; chatbots, etc.) by enterprises continues to increase, voice remains a key part of …
Full story available on Benzinga.com
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