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As the COVID-19 pandemic prompts banks to accept online services, the upcoming ISG Provider Lens™ report will examine digital providers and platforms
Information Service Group (ISG) (NASDAQ: three) Is a world-leading technology research and consulting company. When the COVID-19 pandemic forced financial institutions to adopt new business methods, it initiated two studies to examine providers of digital banking services and digital banking platforms.
Research results will be published in two comprehensive ISG Provider Lens™ The reports entitled “Digital Banking Services” and “Digital Banking Technology and Platforms” are scheduled to be released in November. The report on digital banking services will cover products such as digital modernization, governance, risk and compliance services, and payment processing, while the platform report will evaluate various platform-based solutions from core banking to digital participation.
Corporate buyers will be able to use the information in the report to evaluate their current supplier relationships, potential new business and available products, and ISG consultants will use this information to recommend suppliers to the company’s buyer customers.
Starting in July 2021, all ISG Provider Lens assessments will include new and expanded customer experience (CX) data, which is based on ISG’s ongoing CX research to measure the actual business experience of specific provider services and solutions.Encourage corporate customers who wish to share their experience about a particular provider or supplier Register here Receive a personalized survey URL. Participants will receive a copy of these reports in return for their feedback.
Owen Wheatley, chief partner of ISG Banking and Financial Services, said that at the time of the new report, the banking industry is facing major changes accelerated by the COVID-19 pandemic. “The banking industry is undergoing a massive digital disruption, with digital customer engagement, reimagined contact centers and next-generation applications becoming the norm,” he said. “Banks are looking for ecosystem partners to help them take advantage of new technologies, embrace innovation, and respond to the ever-changing challenges of an increasingly digital world, while remaining competitive and attracting customers.”
For the digital banking service report, ISG has distributed the survey to 30 providers. The research team will work with ISG’s global consultants to generate four quadrants representing the services and products purchased by typical corporate customers in the digital banking field based on ISG’s experience in cooperation with customers. The four quadrants that will be covered are:
- Core modernization and integration services, Analysis…
The full story on Benzinga.com
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